Privacy Policy

Effective Date: July 30, 2025

At Rival Ranks, operated by ZDTech LLC ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our mobile application ("App") and website (collectively, the "Services"). By accessing or using our Services, you agree to the practices described in this Privacy Policy, our Terms And Conditions, End User License Agreement (EULA), and Community Guidelines. If you do not agree, please do not use our Services.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" above. Your continued use of the Services after such changes constitutes your acceptance of the updated policy.

1. Information We Collect

We collect information to provide, personalize, and improve our Services. The types of information we collect include:

• Account Information: When you sign up using Google or Apple accounts, we collect your name, email address, profile picture, and unique identifiers provided by these services. You may also provide optional details such as username, bio, social handles, and preferred game titles for recommendations.
• User-Generated Content: Information you provide when creating or updating your profile, creating challenges, submitting challenge completions (images and descriptions), asking/answering questions, or engaging in chats. This includes profile images, challenge descriptions, and messages.
• Interaction Data: Data about your interactions with the Services, such as friends added, users blocked or reported, challenges created or joined, submissions made, and notifications received.
• Device and Usage Information: Automatically collected data including device type, operating system, IP address, browser type, app version, usage patterns (e.g., time spent on features, pages viewed), and diagnostic data like crash reports.
• Location Information: With your explicit consent, we may collect approximate location data to recommend nearby challenges or users. You can disable this in your device settings.
• Communications: Information you provide when contacting us via support@rivalranks.com, support@zdtechgroup.net, or info@zdtechgroup.net, or through in-app feedback forms.
• Analytics and Cookies: We use analytics tools to track usage patterns and cookies to enhance your experience (e.g., remembering preferences). You can manage cookies via browser settings.

2. How We Use Your Information

We use your information to operate and enhance the Services, including:

• Service Delivery: To authenticate your account, enable profile creation, facilitate challenges, chats, friend connections, and submission processing.
• Personalization: To recommend challenges based on your preferred game titles, show relevant notifications, and tailor social features.
• Moderation: To enforce our Community Guidelines by reviewing reported content (e.g., inappropriate challenges, harassment in chats) and taking actions like warnings, suspensions, or account deletion.
• Improvement: To analyze usage trends, optimize performance, fix bugs, and develop new features (e.g., improving challenge algorithms or chat functionalities).
• Communication: To send service-related notifications (e.g., challenge updates, friend requests) and respond to your inquiries.
• Security and Compliance: To prevent fraud, investigate reports, and comply with legal obligations (e.g., resolving disputes in challenges).
• Marketing: With your consent, to send promotional emails about new features, game titles, or events.

3. Sharing Your Information

We do not sell your personal information. We may share it in these cases:

• Service Providers: With third parties that support our Services, such as cloud storage (AWS S3 for images), authentication providers (Google, Apple), and analytics tools, under strict confidentiality agreements.
• Public Content: Information you choose to make public, such as your profile (username, bio, images, achievements), challenge details, submissions, or chat messages.
• Legal Obligations: When required by law, court order, or to protect our rights, users, or the public (e.g., responding to reports of violations).
• Business Transfers: In the event of a merger, acquisition, or sale, your data may be transferred, with notice provided.

4. Data Security

We use industry-standard measures like encryption, secure servers, and access controls to protect your data. However, no system is completely secure, and you should safeguard your account credentials. Report any security issues to support@rivalranks.com immediately.

5. Your Rights and Choices

You have control over your data, including:

• Access and Update: View and edit your profile in the App.
• Deletion: Delete your account via the in-app "Delete Account" screen or https://account.rivalranks.com. Most data is removed within 30 days, though some may be retained for legal or dispute resolution purposes.
• Opt-Out: Disable notifications, location services, or marketing emails in settings or by unsubscribing.
• Cookies: Manage cookies through your browser settings. Note that disabling cookies may affect functionality.
• Regional Rights: EU/EEA or California residents may have additional rights (e.g., data portability, restriction of processing). Contact support@rivalranks.com to exercise these rights.

6. Children's Privacy

Our Services are not designed for users under 13 (or 16 in some regions). We do not knowingly collect data from children. If we discover such data, we will delete it promptly. Parents can contact us at support@rivalranks.com for assistance.

7. International Data Transfers

Your data may be processed in the United States or other countries where our servers or providers operate. We use safeguards like standard contractual clauses to ensure compliance with data protection laws.

8. Data Retention

We retain data as needed for the purposes described or as required by law. Account data is kept while active; deleted data is removed within 30 days, except for backups (up to 90 days).

9. Third-Party Links

Our Services may link to third-party sites (e.g., game title websites or social platforms). We are not responsible for their privacy practices. Please review their policies.

10. Contact Us

For questions about this Privacy Policy or our data practices, contact:

ZDTech LLC
16192 Coastal Hwy
Lewes, DE 19958
United States

Email: support@rivalranks.com | support@zdtechgroup.net | info@zdtechgroup.net

Please also review our Terms And Conditions, EULA, and Community Guidelines for more information on using our Services.